myCARI Help Center

Everything you need to know about using myCARI to manage your family's health.

⚠️ IMPORTANT: Medical and Safety Disclaimers

myCARI is NOT a Medical Device

myCARI is a consumer wellness application designed for informational and organizational purposes only. It is:

NOT a medical device under FDA regulations
NOT intended to diagnose, treat, cure, or prevent any disease
NOT a substitute for professional medical advice, diagnosis, or treatment
NOT a medical record system and should not be relied upon as your sole source of health information

⚠️ CRITICAL: SOS Feature Does NOT Call 911

The SOS feature in myCARI sends notifications to your designated care team members ONLY.

The SOS feature:

❌ Does NOT contact 911 or emergency services
❌ Does NOT contact hospitals, ambulances, police, or fire departments
❌ Does NOT guarantee notification delivery
❌ Does NOT have professional monitoring staff

FOR LIFE-THREATENING EMERGENCIES, ALWAYS CALL 911 DIRECTLY.

Do not rely solely on myCARI's SOS feature for emergency response.

MLPipes LLC Platform Role

MLPipes LLC is a technology provider only. We:

Provide communication tools between you and your care team
Do NOT monitor, respond to, or verify SOS alerts
Do NOT employ, train, supervise, or verify care team members
Do NOT provide medical advice or emergency services
Are NOT responsible for care team member response or conduct

See our Terms of Service for complete disclaimers.

System Requirements

Device Compatibility

Supported iPhones

myCARI requires iOS 18.0 or later and is compatible with:

iPhone 17 Pro Max, 17 Pro, 17 Plus, 17
iPhone 16 Pro Max, 16 Pro, 16 Plus, 16
iPhone 15, 14, 13, 12, 11 (all models)
iPhone XS, XS Max, XR
iPhone SE (2nd, 3rd, 4th generation)

Recommended Minimum Specifications

iOS Version: 18.0 or later (iOS 18.2+ recommended)
Storage: At least 500 MB free space
Internet: Wi-Fi or cellular connection required for account, syncing, medical records, and AI features

iPad Support

myCARI supports iPad with iOS/iPadOS 18.0+. The interface adapts to larger screens for easier viewing and navigation.

Apple Watch Integration

myCARI includes a dedicated Apple Watch companion app that provides:

Watch App Features

Fall Detection - Real-time fall detection with emergency alerts
Safety Monitoring - Start/stop safety monitoring sessions from your wrist
Emergency SOS - Quick access to trigger emergency alerts
Fall Alert Response - Respond to fall alerts directly on your Watch

Automatic Health Data Sync: The Watch also automatically syncs health data to myCARI through Apple Health:

Workouts logged on Apple Watch
Heart rate data
Activity metrics (steps, active calories, stand hours)
Sleep data (if tracked with Apple Watch)
ECG readings (Apple Watch Series 4+)

Note: The myCARI Watch app installs automatically when you install myCARI on your iPhone. If not, open the Watch app on your iPhone → Available Apps → myCARI → Install.

Important Warnings

Apple Health Data Source

Apple Health data syncs from YOUR iPhone only. When myCARI imports health data from Apple Health, it reads from the iPhone where the app is installed:

You can only sync health data from YOUR iPhone's Apple Health
Family members cannot sync their Apple Health data through your device
Each person needs myCARI installed on their own iPhone to sync their health data

Cross-Device Warning

If you sign into myCARI on a different device that belongs to someone else:

Apple Health data on that device belongs to the device owner, NOT you
Steps, heart rate, workouts will be from the device owner's Apple Health
Your medications, appointments, and manually-entered data WILL sync correctly

Medical Records Re-Authentication

If you sign into myCARI on a new device, you will need to re-authenticate with Epic MyChart to access your medical records. This is a security feature. Your medical records are NOT lost - simply go to Health → Medical Records → Reconnect.

Getting Started

Creating Your Account

Step 1: Download myCARI

Download myCARI from the App Store. Search for "myCARI Health".

Step 2: Choose Sign-Up Method

Sign in with Apple - Fastest option, uses your Apple ID
Continue with Google - Uses your Google account
Email and Password - Create a secure password (minimum 8 characters)

Step 3: Verify Your Email

Important for HIPAA Compliance: You must verify your email address before accessing health features.

Check your inbox for an email from verify@mlpipes.ai. Can't find it? Check your Spam folder or tap "Resend Verification Email" in the app.

Step 4: Accept Legal Agreements

You'll need to accept Terms of Service, Privacy Policy, and HIPAA Authorization.

Step 5: Choose Your Mode

Wellness Mode

Recommended for ages 25-45. Modern, fitness-focused interface with detailed health metrics.

Care Mode

Recommended for ages 65+. Simplified interface with larger fonts and touch targets.

Step 6: Start Your Free Trial

Your 30-day free trial starts immediately. No credit card required during trial. Full access to all premium features.

Your First Day with myCARI

Morning

Check your Dashboard
Log morning vitals
Review medication schedule

Throughout Day

Log meals with AI analysis
Track workouts
Confirm medications taken

Evening

Complete medication log
Review AI Health Coach insights
Check tomorrow's schedule

Core Features Guide

Medication Tracking

Adding Your First Medication

Tap the Health tab
Tap Medications
Tap the + button
Enter medication details (name, dosage, unit, form, frequency)
Set reminder times for each dose
Tap Save

Logging a Dose

When a reminder appears, tap the notification or go to Health → Medications and tap "Took It" (Care Mode) or "Log Dose" (Wellness Mode).

Best Practices

Add ALL current medications, including over-the-counter
Include vitamins and supplements
Update myCARI when prescriptions change

Vitals Tracking

Supported Vitals

Vital	Auto Sync	Manual
Blood Pressure	Yes	Yes
Blood Glucose	Yes	Yes
Weight	Yes	Yes
Heart Rate	Yes	Yes
ECG	Yes	No
Oxygen Saturation	Yes	Yes

How Data Flows

Your Device → Device's App → Apple Health → myCARI

myCARI does NOT connect directly to Bluetooth devices. Your device's companion app sends data to Apple Health, and myCARI reads from Apple Health.

Compatible Devices

Blood Pressure: Omron Evolv, Omron Platinum, Withings BPM Connect, QardioArm
CGM: Dexcom G6/G7, FreeStyle Libre 2/3
Smart Scales: Withings Body+, Eufy, Renpho
Thermometers: Withings Thermo, Kinsa

Connecting Medical Records (FHIR)

myCARI supports nationwide provider search with 500+ healthcare organizations through Epic MyChart.

How to Connect

Tap the Health tab
Scroll to Medical Records
Tap Connect Provider
Search for your hospital or health system
Log into your MyChart portal
Authorize myCARI to access your records

What Data Syncs

Current medications from your provider
Diagnoses and conditions
Lab results
Immunization records
Allergy information
Past procedures and visits

AI Health Coach

The AI Health Coach analyzes your health data and provides personalized insights, tips, and trend analysis.

Daily Insights

Morning brief - 7:00 AM preview of the day
Evening summary - 8:00 PM daily wrap-up
Alert notifications - When something needs attention

Meal Analysis

Take a photo of your meal to get estimated calories, macronutrient breakdown, and dietary recommendations.

Safety Features

⚠️ IMPORTANT: SOS Feature Limitations

READ THIS BEFORE USING SOS: myCARI's SOS feature is a communication tool ONLY. It is designed to notify your personally designated care team members when you need assistance.

❌ Does NOT call 911 or any emergency services
❌ Does NOT contact hospitals, ambulances, police, or fire departments
❌ Does NOT have professional monitoring or dispatch services
❌ Does NOT guarantee notification delivery or care team response

FOR LIFE-THREATENING EMERGENCIES, ALWAYS CALL 911 DIRECTLY.

Emergency SOS (iPhone)

Press and hold the SOS button for 3 seconds to alert your designated care team members (up to 5 emergency contacts).

What gets sent: Push notification, SMS, and email with your location (if location permissions enabled).

Note: Notifications may fail to deliver due to network issues, device settings, or recipient availability. MLPipes LLC cannot guarantee delivery.

Fall Detection (Apple Watch)

⚠️ Important Fall Detection Limitations

Fall detection alerts go to your care team members ONLY—NOT to 911 or emergency services
Detection is not 100% accurate—some falls may not be detected, and some non-falls may trigger alerts
Alerts may fail to deliver due to network or device issues
MLPipes LLC does not monitor fall detection alerts
This feature is not a substitute for professional medical alert systems

myCARI Watch Companion App

myCARI includes a free Apple Watch companion app with safety features:

Fall Detection - Detects falls using Apple Watch sensors
30-Second Response Window - Tap "I'm OK" or "Get Help" on your Watch
Automatic Alert - If no response, your care team members are notified automatically
Location Sharing - Your location is included in the alert (if enabled)

Starting Safety Monitoring

Open myCARI Watch app on your Apple Watch
Tap "Start Monitoring"
A green indicator shows monitoring is active
Monitoring continues until you tap "Stop Monitoring" or end the session

Watch Emergency SOS

From the myCARI Watch app, you can also trigger an emergency SOS directly from your wrist by tapping the SOS button and holding for 3 seconds.

Hospital Mode

When hospitalized, activate Hospital Mode for enhanced care team visibility.

What It Does:

Increases medical record sync frequency to every 4 hours
Sends real-time notifications to care team members
Displays a hospital indicator on your profile
Automatically expires after 7 days (can extend if needed)

Activate: Profile → Safety → Hospital Mode → Toggle ON

Care Team Setup

Inviting Care Team Members

Who Should Be on Your Care Team?

Family members who help with your health
Spouse or partner
Adult children
Professional caregivers
Trusted friends

Permission Levels

Level	Can View	Can Edit
Basic View	Medications, appointments, emergency alerts	No
Full View	All health data including vitals and records	Can log data for you
Professional	All data with audit logging	Full access, CMS-compliant

Accepting a Care Team Invitation

New Users

Check your email for invitation from myCARI
Tap the invitation link
Download myCARI from the App Store
Create your account (it's free for care team members!)
The invitation is automatically accepted

Existing Users

Tap the invitation link in email, OR go to Profile → Care Team → Accept Invitation and enter the 6-digit code.

Managing Permissions

Go to Profile → Care Team, tap a member's name to change their permission level or remove them. They will immediately lose access when removed.

Viewing & Managing Patient Data

Use the Account Switcher (top-right corner) to switch between people you care for. A blue banner shows whose data you're viewing.

All your actions are logged for HIPAA compliance. The patient can see who logged data on their behalf.

Troubleshooting & FAQ

Account Issues

I didn't receive the verification email

Check Spam/Junk folders
Search for "carihealth" in your email
Add verify@mlpipes.ai to contacts
Wait 2 minutes, then tap "Resend Email"

I forgot my password

Tap "Forgot Password?" on the login screen, enter your email, and check for a reset link.

Password reset doesn't work for Apple/Google accounts

If you used Sign in with Apple or Google, use those same buttons to log in. Reset your Apple/Google password through their respective services.

Apple Health & Data Sync

Apple Health data isn't syncing

Go to iPhone Settings → Privacy & Security → Health
Find myCARI and ensure all data types are ON
Force close and reopen myCARI
Wait a few minutes for sync to complete

Why can't I see my family member's Apple Health data?

Apple Health data is device-specific. Each person needs myCARI on their own iPhone. However, if they add you to their care team with vitals permissions, you CAN view their synced data in myCARI.

Medication Reminders

I'm not getting reminders

Check Settings → myCARI → Notifications → Allow Notifications = ON
Ensure myCARI is allowed during Do Not Disturb
Verify reminder times are set in Health → Medications
Restart your iPhone

Medical Records (FHIR)

Can't find my healthcare provider

Try different search terms (health system name, hospital name)
Check for name changes (some providers have rebranded)
Search the parent organization
Tap "Request [provider name]" to submit a request

"Connection Failed" error

Verify your MyChart credentials, check if your hospital uses Epic MyChart, and try again in 5-10 minutes.

Care Team Issues

My invitation wasn't received

Verify the correct email address was entered
Ask them to check Spam/Junk folders
Resend the invitation
Try using the QR code method instead

Account switcher isn't showing

You need to be part of at least one care team. Accept pending invitations first.

App Performance

App is running slowly or crashing

Force close and reopen myCARI
Restart your iPhone
Check for app updates in App Store
Free up storage (Settings → General → iPhone Storage)
Delete and reinstall myCARI (your data is saved in the cloud)

Subscription & Billing

How do I know when my trial ends?

Go to Profile → Subscription. You'll also receive email reminders at 7, 3, and 1 day before expiration.

What happens after my free trial?

Your trial converts to a monthly subscription ($9.99/month). Cancel anytime before trial ends to avoid charges.

Customer Service & Policies

Subscription Plans

Plan	Price	Best For
Free Tier	$0/forever	Basic health tracking, care team viewing
Monthly Premium	$9.99/month	Flexibility, trying premium features
Annual Premium	$79.99/year	Best value — save 33%

30-Day Free Trial

All new users get a 30-day free trial with full premium access. No credit card required. After 30 days, you'll be automatically moved to the Free Tier unless you subscribe.

Free Tier Features

The Free Tier is available to trial users who don't subscribe, care team invitees, and canceled subscribers. Your health data is never deleted—all historical data remains accessible within Free Tier limits:

Feature	Free Tier	Premium
Medications tracked	Up to 3	Unlimited
Invite care team members	Cannot invite	Unlimited
View as care team member	Yes (if invited)	Yes
AI Meal Tracker	No	Yes
AI Health Coach	No	Yes
AI Goal Setting & Tracking	No	Yes
Apple Health sync	Yes	Yes
MyChart/FHIR import	No	Yes
Vital tracking	Yes	Yes
Appointments	Yes	Yes
Data storage	Full history retained	Full history retained

Care Team Invitees: Always Free to View

When invited to a care team, you receive a 30-day premium trial. After that, viewing the Primary User's health data, receiving SOS alerts, and sending messages remain FREE forever. You only need Premium if you want to track your own health with premium features.

Refund Policy

General Policy

Monthly subscriptions: Non-refundable once the billing period begins
Annual subscriptions: Non-refundable. No prorated refunds for unused time.

Exceptions

Refunds may be considered in limited circumstances:

Technical issues preventing app functionality that cannot be resolved by support
Billing errors or duplicate charges
Within 14 days of your first-ever subscription purchase (first-time subscribers only)

To request a refund exception, email support@mlpipes.ai with your account email and a description of the issue.

App Store Refunds

If you subscribed through the Apple App Store, refund requests must be submitted directly to Apple through their standard refund process. Apple's refund policies apply.

Cancellation Policy

You may cancel your subscription at any time. Cancellation prevents future billing but does not terminate your current subscription period.

Monthly Subscriptions

Your subscription remains active until the end of your current billing period
You retain full premium access until that date
At the end of your billing period, you'll be downgraded to Free Tier

Annual Subscriptions

Your subscription remains active until the end of your annual billing period
You retain full premium access until that date
Annual subscriptions are non-refundable — no prorated refunds for unused time
At the end of your billing period, you'll be downgraded to Free Tier

How to Cancel

App Store Subscriptions: Settings → [Your Name] → Subscriptions → myCARI
Cancellation must be completed at least 24 hours before renewal to prevent the next charge

Your health data is retained after cancellation. Free Tier limitations apply, and you can re-subscribe anytime to regain premium access.

Data & Privacy

Your Health Data Rights (HIPAA)

Access your health information
Amend incorrect information
Export your data (PDF or JSON)
Delete your account and all data
Restrict how your data is shared

To export: Profile → Privacy & Data → Export My Data. To delete: Profile → Account → Delete Account (permanent, cannot be undone).

Security

Encryption in transit: TLS 1.3
Encryption at rest: AES-256
HIPAA Compliance: Business Associate Agreements with all vendors
Cloud Security: Google Cloud Platform with SOC 2 certification
Audit Logging: All data access is logged

Report security issues to security@mlpipes.ai

Contact Support

How to Reach Us

General Support

support@mlpipes.ai

Response: 24-48 hours

Billing Questions

billing@mlpipes.ai

Response: 2 business days

Security Concerns

security@mlpipes.ai

Response: 24 hours

What to Include in Your Email

Your registered email address
Device model (e.g., iPhone 14 Pro)
iOS version (Settings → General → About)
myCARI app version (Profile → About)
Detailed description of the issue
Screenshots if applicable

Legal Documents

Feedback

We're constantly improving myCARI based on user feedback.

In-app: Profile → Send Feedback
Feature requests: features@mlpipes.ai

Medical and Safety Disclaimer

myCARI is developed by MLPipes LLC.

myCARI is a consumer wellness application and is:

NOT a medical device under FDA regulations
NOT intended to diagnose, treat, cure, or prevent any disease
NOT a substitute for professional medical advice

SOS Feature: The SOS feature sends notifications to your designated care team members ONLY. It does NOT contact 911, emergency services, hospitals, or professional responders. For life-threatening emergencies, ALWAYS call 911 directly.

MLPipes LLC is a technology provider only. We do not monitor health data, respond to alerts, or employ care team members. We are not responsible for care team member conduct or response.

Always consult your healthcare provider for medical decisions.

Last updated: January 19, 2026